[oclug] Symbillico

[Greg]

It looks like the Borg has already assimilated sympatico.

** from the email **

...  Download the NetAssistant desktop toolbox FREE and
you could WIN(1):  ...

...  Your toolbox comes with all the fixings
Saves you time
Once activated, the NetAssistant diagnostic feature detects and
offers solutions to fix certain configuration problems on your
PC. That way, you can keep your system running effectively,
without wasting time and energy.
Answers at your fingertips
You'll have easy access to an extensive database of FAQs and
information. Resolve most issues without having to call the
Help Desk.
Online live chat with an expert
For help at any time, communicate with Technical Support Agents
in real time via the online chat feature. With your permission,
they can even fix certain problems on your desktop remotely. It's
just like having your own technician whenever you need one!  ...

...  Read about all the unique fixes your NetAssistant toolbox offers.
http://memberservices.sympatico.ca/cgi-bin/hts.exe?Hit:x=19392&y=253&z=146268851

** end from the email **

That last link is merely spyware.  If you foolishly keep javascript 
enabled, you might not notice it counts you before jumping immediately to :
http://www1.sympatico.ca/help/local/bell/tools/contest_netassistant_features.html

** from the features page **

NetAssistant* is a FREE service that delivers leading edge self-healing 
tools directly to your desk top. These tools automatically detect 
possible issues on your computer that may cause problems accessing the 
Internet, sending/receiving emails or browsing web sites and fixes them.
A quick, easy and reliable value-added tool included as part of your 
monthly Internet service.
Additional benefits:
     * Provides advanced services and connects you to a Customer Service 
Agent for more difficult problems
     * Allows the technical agent with your permission to remotely fix a 
problem on your desktop
     * Reduces downtime and your need to call the technical Help Desk
     * Provides a support database available at your fingertips whether 
you are online or not; ask a question and get an instant response
     * Provides access to a live chat with a technical agent in real 
time to resolve issues

** end from the features page **


The FAQs page says NA will never do anything or send any information to 
Sympatico without first asking.  There is no reason to disbelieve that.

The trouble is that claims and statements are so vaguely worded I can 
only wonder whether it is corporate-lawyerly caution to offer nothing 
whatsoever, or if it is weaselly subtrifuge.  One can easily imagine the 
same kind of vague wording on a request to send a complete inventory of 
one's system plus the contents of possible password-, passkey-, and 
license-files.  "Upload information?"


Greg

Always ask to see the horse's teeth -- especially wooden horses.