[oclug] Job: Sales Engineer at Roaring Penguin

[David F. Skoll]

Hi, all.

We're looking for a sales engineer to help us sell our CanIt and CanIt-PRO
products.  I've appended the job description to this e-mail.  The
job will probably involve a fair bit of travel.

If you're interested, please send a brief letter and your resume via
e-mail to "jobs at roaringpenguin.com".  The resume must be in one of
plain-text, HTML or PDF format.  MS-Word and OpenOffice attachments
will guarantee that your resume will be at the bottom of the list.

Please do not post followups to the OCLUG list; I will probably
not see them.

Regards,

David.

Sales Engineer Job Description:
-------------------------------

Duties:

You will provide technical support to the sales team, customers and
potential customers.  In particular, you will:

- Participate in conference calls and meetings between the sales team
  and potential customers.  You will be the key technical person in sales
  discussions.

- Assist potential customers with product evaluations.  You will guide
  them through product installation and help them to understand the
  features of the product.  You will assist with configuration issues
  to make the evaluation process as smooth as possible.

- Offer technical support to existing and potential customers via
  telephone and e-mail.

- Provide feedback to sales and technical team as to customer reaction to
  the software, desired features, and desired changes.

Skills:

In addition to strong technical skills, you should have excellent
communication and social skills.  You will be interacting with customers
and the sales team on a daily basis, so must have a pleasant and helpful
manner.

   Technical skills:

- You should be proficient in Perl and PHP programming.  Experience with
  an SQL database is required, and with PostgreSQL in particular highly
  desirable.  Experience with tools like Apache, CVS and MIMEDefang is
  desirable.

- You should be very comfortable working in a UNIX or Linux environment.
  You must be able to configure and troubleshoot systems using command-line
  tools, since much interaction with customer systems is done remotely via SSH.

- You should be comfortable with Sendmail configuration and tuning.

   People skills:

- You must be friendly, helpful and patient.  You should be able to speak
  articulately and write well.  Bilingualism (or multi-lingualism) is an asset.

- You must be comfortable working with many different customers with different
  skill levels.  You'll be multitasking a lot, so should be comfortable
  switching tasks several times a day as you deal with customers.

- You must be able to speak in technical terms to technical people, but must
  also be able to explain complex technical issues in simple, non-technical
  language to non-technical people.