[oclug] To What Degree, Support?
sphex at sympatico.ca
Wed Apr 21 22:28:08 EDT 2004
If you question Stephen closely, you would probably find his complaint
is not about ISO 9000 per se, rather with the way it is used.
As (I think) you imply, if a company wishes to control its
product-quality, ISO 9000 can help; if a company wishes to neglect its
product-quality, substitute meaningless logos on the box for product in
the box, ISO 9000 can help with that, too.
Francis J. A. Pinteric wrote:
> On Wed, 21 Apr 2004 13:43:34 -0400
> Stephen Gregory <oclug at kernelpanic.ca> wrote:
>>On Wed, 21 Apr 2004 12:28:38 -0400
>>"Francis J. A. Pinteric" <linuxdoctor at linuxdoctor.biz> wrote:
>>>In Europe they have ISO 9000 to help them along with their quality
>>ISO 9000 is a joke. Everyone who is compliant knows it is a joke too.
>>All ISO 9000 states is that the company's processes are documented.
>>There is no statement of quality required. The documentation needs to
>>simply state how bad the tolerences are to be compliant.
> Obviously you do not favour ISO 9000. That's the common attitude in
> North America. But most North American critics don't really understand
> ISO 9000 and view it the way you do as simply a useless exercise in
> documentation. Almost every critique of ISO 9000 that I've read from
> American authors seem to fail the fundamental concepts behind ISO 9000.
> All they see is paperwork and more paperwork.
> That is far from the reality of ISO 9000. You have simply bought into
> the anti-ISO 9000 corporatist propganda.
> I was heavily involved with ISO 9000 and knew it inside and out back in
> 1993. I've seen it work the way it's supposed to work in Europe, and
> even here in Canada when the company I used to work for (Nordion
> International) became certified.
> ISO 9000 is not a joke. The joke is on those who don't, or rather won't
> understand it.
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