[oclug] RH copies M$ customer relations stratagy

[Dana Webber]

Two weeks ago I sent them an email because they double charged me. I got back 
an automated reply that somebody would answer me in two days. I am still 
waiting. 

Anyboy want AE? They have offered me 1/2 price on TEN copies.

In other news, Thailand is subsidising new computers. They cost $250 with 
Linux installed. 

http://212.100.234.54/content/4/33963.html

On Friday 14 November 2003 16:53, Rod Giffin wrote:
> On Fri, 2003-11-14 at 15:23, Dana Webber wrote:
> > After I paid up for another year support for my RH 8 system, they
> > annouced that RH 8 and 9 support is discontinued soon.
>
> That's OK Dana, I thought about your situation when they made that
> announcement.
>
> NOW I think you have something very legitimate and very serious to
> complain about.  I would do so very loudly, but the place to do so is
> still Red Hat's customer service department.  The issue is, they had to
> have known about their pending service announcement before hand.
> Therefore, their previous communication with you would be tantamount to
> extortion - to wit, they threatened your credit rating in order to
> coerce you into paying for a service that *they* had no intention of
> fulfilling.
>
> Rod.

-- 
Dana Webber
dana at dunrobin.dyn.dhs.org
http://dunrobin.dyn.dhs.org

Getting a computer system to work is like banging your head against a brick 
wall until the wall falls down.