[oclug] RH copies M$ customer relations stratagy
rod at giffinscientific.com
Fri Nov 14 16:53:52 EST 2003
On Fri, 2003-11-14 at 15:23, Dana Webber wrote:
> After I paid up for another year support for my RH 8 system, they annouced
> that RH 8 and 9 support is discontinued soon.
That's OK Dana, I thought about your situation when they made that
NOW I think you have something very legitimate and very serious to
complain about. I would do so very loudly, but the place to do so is
still Red Hat's customer service department. The issue is, they had to
have known about their pending service announcement before hand.
Therefore, their previous communication with you would be tantamount to
extortion - to wit, they threatened your credit rating in order to
coerce you into paying for a service that *they* had no intention of
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