[oclug] RH copies M$ customer relations stratagy
bjlockie at lockie.ca
Fri Nov 14 14:58:32 EST 2003
On 10/25/03 16:34 Rod Giffin spoke thusly
> On Sat, 2003-10-25 at 15:30, Dana Webber wrote:
>>I paid for a year's access to RH update and used it.
>>For most subscriptions, after you receive what you pay for, you are asked to
>>pay again for another year. If you don't, then it gets canceled.
>>I do not have any record of Invoice Number........:6000292
>>I guess the fine print included automatic renewal. I expected an open source
>>vendor to make the terms clear.
> It is unfortunate that you feel that way, however, the terms of the
> contract you entered into are quite clear.
> ANNUAL SUBSCRIPTIONS. For annual subscriptions to the Service, the
> initial term of this Agreement shall commence on the Effective Date
> and shall continue for one (1) year. Thereafter, the term shall renew
> for successive terms of one (1) year each unless either party gives
> written notice to the other of its intention not to renew at least
> sixty (60) days prior to the commencement of the next term. Customer
> may provide notice of non-renewal to Red Hat via email to
> customerservice at redhat.com or by calling Customer Service at
> (888) REDHAT1.
> I suggest that rather than complaining here, you use your e-mail to
> contact or telephone and call RedHat Customer Service at the number
> provided. To do otherwise is irresponsible.
Didn't the cable companies try this marketing strategy and consumers
Automatic renewals are plain stupid.
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