[oclug] RH copies M$ customer relations stratagy

[Bob Lockie]

On 10/25/03 16:34 Rod Giffin spoke thusly

> On Sat, 2003-10-25 at 15:30, Dana Webber wrote:
> 
>>I paid for a year's access to RH update and used it.
>>
>>For most subscriptions, after you receive what you pay for, you are asked to 
>>pay again for another year. If you don't, then it gets canceled. 
>>
>>I do not have any record of  Invoice Number........:6000292
>>I guess the fine print included automatic renewal. I expected an open source 
>>vendor to make the terms clear. 
> 
> 
> It is unfortunate that you feel that way, however, the terms of the
> contract you entered into are quite clear.
> 
>   ANNUAL SUBSCRIPTIONS. For annual subscriptions to the Service, the
>   initial term of this Agreement shall commence on the Effective Date
>   and shall continue for one (1) year. Thereafter, the term shall renew
>   for successive terms of one (1) year each unless either party gives
>   written notice to the other of its intention not to renew at least
>   sixty (60) days prior to the commencement of the next term. Customer
>   may provide notice of non-renewal to Red Hat via email to
>   customerservice at redhat.com or by calling Customer Service at 
>   (888) REDHAT1.
> 
> I suggest that rather than complaining here, you use your e-mail to
> contact or telephone and call RedHat Customer Service at the number
> provided.  To do otherwise is irresponsible.
> 
> Rod.

Didn't the cable companies try this marketing strategy and consumers 
rebelled. :-)
Automatic renewals are plain stupid.