matt at engsoc.org
Sun Nov 3 17:15:57 EST 2002
On Sun, 3 Nov 2002, Phil Tanguay wrote:
> On Sun, 3 Nov 2002, Matt McParland wrote:
> > assured them the lines were fine as there were at least 8 DSL
> > lines/modems in the building. There was even one already running in
> > my office. Still, they had no idea.
> > I can't see paying a premium for "support" like that, but YMMV.
> Well, I can't speak for magma, but they have to work thru Bell for all those
> sorts of DSL connectivity issues.
So, getting a quote on a /29 should have required a line test? (One'd
assume their monthly fee for a /29 would be the same if it was DSL, T1,
fobre, etc.) The problem is that I called to ask about pricing on a
service they apparently offer and they couldn't give me one.
> If they said "sure, no problem" without being 100% certain, and there
> was, in fact, a problem, you'd be pretty pissed with them too, wouldn't
> you be ?
There was exactly zero chance of there being a problem. I was asking for
a price, not an installation. So long as they gave me the correct price,
I would have been happy.
> My experience with them has been that if they didn't have an answer
> right away, they would get me one, and provide it within the timeframe
> promised. Did you try that ?
It's been three months since I phoned for a quote and have yet to receive
one. How long do you usually wait? I went with another provider after a
Matt McParland matt at engsoc.org
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