[oclug]ISPs

[Matt McParland]

On Sun, 3 Nov 2002, Phil Tanguay wrote:

> On Sun, 3 Nov 2002, Matt McParland wrote:
> > assured them the lines were fine as there were at least 8 DSL
> > lines/modems in the building.  There was even one already running in
> > my office.  Still, they had no idea.
> >
> > I can't see paying a premium for "support" like that, but YMMV.
> 
> Well, I can't speak for magma, but they have to work thru Bell for all those
> sorts of DSL connectivity issues.  

So, getting a quote on a /29 should have required a line test?  (One'd 
assume their monthly fee for a /29 would be the same if it was DSL, T1, 
fobre, etc.)  The problem is that I called to ask about pricing on a 
service they apparently offer and they couldn't give me one.  

> If they said "sure, no problem" without being 100% certain, and there 
> was, in fact, a problem, you'd be pretty pissed with them too, wouldn't 
> you be ?  

There was exactly zero chance of there being a problem.  I was asking for 
a price, not an installation.  So long as they gave me the correct price, 
I would have been happy.

> My experience with them has been that if they didn't have an answer 
> right away, they would get me one, and provide it within the timeframe 
> promised.  Did you try that ?

It's been three months since I phoned for a quote and have yet to receive 
one.  How long do you usually wait?  I went with another provider after a 
week.

-- 
Matt McParland					matt at engsoc.org