[oclug]ISPs

[Phil Tanguay]

On Sun, 3 Nov 2002, Matt McParland wrote:
> assured them the lines were fine as there were at least 8 DSL
> lines/modems in the building.  There was even one already running in
> my office.  Still, they had no idea.
>
> I can't see paying a premium for "support" like that, but YMMV.

Well, I can't speak for magma, but they have to work thru Bell for all those
sorts of DSL connectivity issues.  If they said "sure, no problem" without
being 100% certain, and there was, in fact, a problem, you'd be pretty
pissed with them too, wouldn't you be ?  My experience with them has been
that if they didn't have an answer right away, they would get me one, and
provide it within the timeframe promised.  Did you try that ?