[oclug] rogers fscking useless!

[rod at giffinscientific.com]

Ben Hall <bhall at chat.carleton.ca>
>Once again, while pricey, I've had an absolutely fantastic experience
> thus far with Magma's residential DSL service.  My only beef is that I'm
> paying $70/month ($55 for DSL+IP address, $15 for the modem.)
> 
> I've only noticed one outage in that time, it lasted maybe an hour and
> was due to hardware failure.  It happened on a weekend, Sunday I think,
> and they were fast to repair it.
> 
> And they support Linux and don't mind you running servers on your
> machine.

Something about threatening to sue ME over a residual $22.50 bill that was
incurred by someone ELSE pissed me off.  You know, customer service involves
a tad more than having someone polite and knowledgable answer the phone.
It might even involve calling a customer when there is an issue to resolve.

I ended up paying the bill, and recovering my loss from the original person,
but I didn't like the way the situation was handled, and it will be a LONG
time before I use their service again.

Rod.