[oclug] Rogers or Bell?

[Charles Sutton]

IGS is solely Bell Nexxia...........

Matt Rose wrote:

> On Mon, 5 Mar 2001, Hazen Valliant-Saunders wrote:
>
> [snip]
> > Oh BTW,
> >       ADSL through anywone (CYBERERES, MAGMA, TRYTEL, iStar, AOL, etc. etc.) IS
> > THROUGH BELL,
> >       The SLA if you clearly read it, will state that the "afformentioned"
> > corporation is not responsible for downtime caused by the failure of any of
> > the copper, which is owned and operated by Bell Nexxia, but trouble shot and
> > reparied (Or broken in many cases) by third party sub-contracted "line-man"
> > companies (Expert-Tech is a good example.)
>
> Not necessarily.  As well as reselling the Bell Nexxia HSE service.
> Cyberus has their own system for DSL, completely separate from Bell's.
> Run something like this: http://www.odessaoffice.com/sdsl.htm except with
> different equipment.  All the routing and signaling equipment belongs to
> Cyberus, and was under our control.  We didn't deal with Bell Nexxia at
> all.  I also have second-hand knowledge of IGS, and Achilles doing this as
> well, though I may be wrong.
>
> [snip]
>
> >
> >       When a failure occurs on ADSL, You (client) call your ISP, they in turn
> > open a ticket With nexxia (MTTR =<48hrs) and that is how it's done.  Your
> > RP-PPPOE works, your mac is fine, but for some wierd reason frame-synch
> > dissapears.  Also Temprature playes a role, the warmer it is outside the
> > more likley a failure of service will occur (or bandwidth degrade). So if
> > the trouble isni't with BELL then they will tell your ISP that their private
> > network is causeing the problem. And the circle of blame that ensues may
> > take a while to reslove as the NET-OP's of both sides involved battle over
> > who is smarter.  (I've seen it happen, growen men acting like children it's
> > a horrible sight, both convinced of the others wrong doing.)
>
> This doesn't happen when you own all the equipment that does both the
> signaling and the routing.  The one thing that can happen is a break in
> the line, which is easily diagnosed by doing a loop test.  Put a short in
> one end, and if the signal doesn't come back on the second wire, there's a
> break in the wire somewhere.  These are usually fixed by Bell in 2 to 3
> hours.  This is a very nice repeatable test, and thus pissing contests
> like the one described above can be avoided.  Be thankful you don't live
> in the US.  To get decent service, I have to go through three vendors:
> PacBell, Covad (a CLEC), and speakeasy (an ISP).  I can only imagine the
> pissing contest that would involve.
>
> >
> >       Cable is "verticlly integrated"  Like ford used to be.  Your cable goes
> > down, you phone rogers (TAIMA, or whatever it's called now) and they open a
> > ticked with net-OPS directly.  Much less red tape and resolutions occour
> > much more quickly.  If you don't think thats the way it works ask magma why
> > they take 3 day's to figure out eligability, and bell only takes 15Minutes.
>
> Why do Rogers' mail, news, dns, and dhcp servers go down for DAYS at a
> time then.  Just because they're vertically integrated, doesn't make them
> necessarily better.
>
> >
> >       Anyway, Choice is always subject to oppinion.  However my opnion is very
> > biased based purely on experence with both.
>
> >
> >       Thanks again. (theres my two cents.)
> >       Hazen.
> >
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