[oclug] Rogers or Bell?
burns at burnsmacdonald.com
Tue Mar 6 07:24:50 EST 2001
bbarnett at l8r.net wrote:
> I tend to be much more jaded when I speak of Rogers. In my mind, it was just a
> case of "Ok, we're losing more than 10% of our customers to ADSL because we
> suck, time to upgrade".
> I personally see Rogers as one of the new Corporate Breed. Their executives
> see their task (like the banks) as a simple one. Take as much as you can, and
> don't even give the appearance that you care about the customer.
In a way.
Rogers has tended to ignore issues such as customer service until it
starts to hurt... and their pain threshold has been quite high. This is
a company culture that was originally developed within a cable TV
monopoly. Their technical ineptitude in basic enterprise computer
architectural concepts has also been stunning. Only when the customers
have started to organize and go to the media, then they started to
listen (because it meant real money in losses).
OTOH, it is also true that they have also been frustrated and
dissapointed with their partnership with the US @home system.
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