[oclug] Rogers or Bell?
hazen at potentia.ca
Mon Mar 5 17:16:27 EST 2001
Have you read the SLA magma carries?
Yes they are good to deal with, better than sympatico or Rogers why?
Because the put an arcade in their new office to amuse all of the techies.
And As for my "Personal" experence, I've had routeing issues with my
"corporate" ISDN connection.
ADSL through anywone (CYBERERES, MAGMA, TRYTEL, iStar, AOL, etc. etc.) IS
The SLA if you clearly read it, will state that the "afformentioned"
corporation is not responsible for downtime caused by the failure of any of
the copper, which is owned and operated by Bell Nexxia, but trouble shot and
reparied (Or broken in many cases) by third party sub-contracted "line-man"
companies (Expert-Tech is a good example.)
Now your service may be good. But sales backs me up on this one, More
people choose Rogers. Personally I like both services and when they work
they are things of beauty, but when they don't trust me I've trouble shot
both professionally, for Third party ISP's (TRYTEL, Magma) and Bell, (AIBN)
and I've trouble shot cable, and have detailed information about
When a failure occurs on ADSL, You (client) call your ISP, they in turn
open a ticket With nexxia (MTTR =<48hrs) and that is how it's done. Your
RP-PPPOE works, your mac is fine, but for some wierd reason frame-synch
dissapears. Also Temprature playes a role, the warmer it is outside the
more likley a failure of service will occur (or bandwidth degrade). So if
the trouble isni't with BELL then they will tell your ISP that their private
network is causeing the problem. And the circle of blame that ensues may
take a while to reslove as the NET-OP's of both sides involved battle over
who is smarter. (I've seen it happen, growen men acting like children it's
a horrible sight, both convinced of the others wrong doing.)
Cable is "verticlly integrated" Like ford used to be. Your cable goes
down, you phone rogers (TAIMA, or whatever it's called now) and they open a
ticked with net-OPS directly. Much less red tape and resolutions occour
much more quickly. If you don't think thats the way it works ask magma why
they take 3 day's to figure out eligability, and bell only takes 15Minutes.
Anyway, Choice is always subject to oppinion. However my opnion is very
biased based purely on experence with both.
Thanks again. (theres my two cents.)
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