[oclug] Rogers or Bell?
brianjbarber at hotmail.com
Wed Feb 28 12:36:40 EST 2001
I know that this is a "high-speed" discussion, but as a dial-up Sympatico
subscriber, I'd like to throw my two cents in on a slightly different vein.
I was getting an inordinate amount of spam on my Sympatico mail account,
sometimes to the tune of 12-15 messages a day. I forwarded the messages on,
as well as messages containing my comments, to the abuse address and, like
Sandy, received no reply. I then thought that I would try a different
approach. I researched exactly what they would have to do to close their
open relays (I know some folks who helped design the infrastructure there
and found out what they were running), documented it and sent it along to
them with my name and phone number. I got a call from one of the sysadmins
within a day thanking me profusely for the input. I noticed that within
around three weeks the spam stopped coming and I don't get any now.
Like all of us in the IT field, we get complaints all the time (sometimes
it's all we get) and, in the limited time we have, we can only get to some
of them. I'm not taking credit for Sympatico closing their relays as they
may have been trying to get around to it and were close to doing so when I
sent in my info. (I still chalk it up to a coincidence.) I could tell,
however, from the sysadmin's voice that he was geniunely appreciative that
someone was not simply complaining but wanting to contribute to the
resolution of a very annoying problem.
The problem I have with all this is that I was paying them for the service,
and I felt that I had to help them to make my experience better. I suppose
that if the shoe were on the other foot, I would appreciate the help from
anyone who offered.
My two cents. Cheers,
>From: Sandy Harris <wtfm at storm.ca>
>Reply-To: oclug at lists.oclug.on.ca
>To: oclug at lists.oclug.on.ca
>Subject: Re: [oclug] Rogers or Bell?
>Date: Wed, 28 Feb 2001 12:11:45 -0500
>Christian Mautner wrote:
> > How about Bell/Sympatico? Any experiences?
>Several people I know have used their service and beem quite happy with it,
>but I /certainly/ wasn't.
>There were system admin screw-ups. I had some mail bounce because a Texas
>ISP had blacklisted bellglobal.ca and was refusing all mail form that
>Presumably this related to the discussion a few months earlier in the
>news.admin.net-abuse.* newsgroups of mis-configured servers allowing open
>relay, and Bell not responding to complaints.
>A couple of bounced messages aren't a disaster, and may not even have been
>their fault. They had fixed the servers by then. However I mailed both
>postmaster at sympatico.ca and postmaster at bellglobal.ca about the problem and
>neither bothered to reply. Three months later, mail to the same person in
>Texas was still bouncing. /That's/ a disaster.
>They also screwed up billing spectacularly. If they follow through on
>I'll be in court against them soon on that.
>oclug mailing list
>oclug at lists.oclug.on.ca
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