[oclug] Rogers domain oddness.

Matt Larose matty at khaled.superjuice.dhs.org
Fri Feb 2 12:55:48 EST 2001


Agreed, my roommate works for AIBN, AKA nexxia and he helps out people
using linux machines fairly regular.. its usually the @xxxx.ca part that
they for get ;-)

On Fri, 2 Feb 2001, Dave Edwards wrote:

> On Fri, 02 Feb 2001, Michael P. Soulier wrote:
> 
> >        It's not surprising at all. Whenever you're talking to front-line support
> >    that doesn't have a clue, (which is always, otherwise why are they front-line
> >    on the phones?) they're waiting for certain key words which mean they can dump
> >    you, breathe a sigh of relief and get the next call. Happens everywhere. 
> >    
> Maybe not everywhere.  I've been pleasantly surprised by the support at
> Sympatico.  On the occasions that I've dealt with them, and told them
> up-front that I'm running Linux, the response has been approval (and
> often a short conversation) from those at the desk who are running it too,
> or genuine curiosity from those who ain't.  They also seem to know how to
> deal with general issues as opposed to Windoze-isms.
> 
> Dave.
> -- 
> PGP Public Key http://www3.sympatico.ca/amoamasam/public-key.txt
> 
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