[oclug] Rogers domain oddness.

[Dave Edwards]

On Fri, 02 Feb 2001, Michael P. Soulier wrote:

>        It's not surprising at all. Whenever you're talking to front-line support
>    that doesn't have a clue, (which is always, otherwise why are they front-line
>    on the phones?) they're waiting for certain key words which mean they can dump
>    you, breathe a sigh of relief and get the next call. Happens everywhere. 
>    
Maybe not everywhere.  I've been pleasantly surprised by the support at
Sympatico.  On the occasions that I've dealt with them, and told them
up-front that I'm running Linux, the response has been approval (and
often a short conversation) from those at the desk who are running it too,
or genuine curiosity from those who ain't.  They also seem to know how to
deal with general issues as opposed to Windoze-isms.

Dave.
-- 
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